Manager Operations Excellence - Partner Enablement
McDonald's Corporation
Full-time
On-site
Chicago Illinois United States
Company Description
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew, and employee experience each and every day.
Leading the security of our business is the Global Cyber Security (GCS) organization made up of leading practitioners who partner with the enterprise and provide security for the next set of groundbreaking opportunities business. We take on the highest security challenges for McDonalds – driving security platforms, enabling McDonalds to do business securely, and helping continuously mature secure practices for McDonalds all while improving operational effectiveness. GCS provides access to compelling career paths for aspiring technologists. It’s bonus points when you get to see your family and friends use the tech you secure at their favorite McDonald’s restaurant.
Job Description
This opportunity is part of the Global Cyber Security (GCS) Team, where our mission is to embed cybersecurity culture into McDonald’s DNA to fortify the System against cyber threats through proactive defense, relentless innovation, and strategic collaboration. This Manager level role will be part of GCS and Global Technology, and is focused on Communications and Operations for the organization.
The Manager, Operations Excellence (Partner Enablement), GCS will report to the Director, Operations Excellence and will be responsible for managing collaboration between various partner departments (e.g., Finance, Legal, HR, GTIO) to facilitate strategies within GCS and execute them on behalf GCS teams / leaders . This role will serve as a strategic advisor to the GCS team and instrumental to the overall health and operations of the department.
Qualifications
Strong analytical skills to critically evaluate information gathered from multiple sources
Ability to manage stakeholder expectations and resolve conflict
Ability to validate data obtained via other techniques and expose new areas for elicitation
Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals
Highly collaborative along with independent critical thinking and creative problem-solving skills
Highly organized and detail-oriented, with the ability to keep many engagements active at once
Comfortable with ambiguity and ability to navigate uncertainty
Naturally elevates others and creates a culture of belonging through engaging high-performing team
EXPERIENCE
8+ years of technology capability experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, data management and business relationship management
5+ years experience in partnering with senior/executive level resources to produce product roadmaps
Hands on exposure to following areas/tools:
MS Office (Excel, PowerPoint especially)
Smartsheet
Data visualization (PowerBI, Tableau)
Process mapping/design (Visio, Miro, Roadmunk)
Have orchestrated a digital transformation to help improve an organization’s product vision and how to scale at an enterprise/global level
Familiar with best practices for chargeback models and shared services
Strong experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean and Six Sigma tools preferred)
Ability to generate compelling business cases and translate to action
Bachelor's degree Computer Science/Engineering/Technology
Additional Information
McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew, and employee experience each and every day.
Leading the security of our business is the Global Cyber Security (GCS) organization made up of leading practitioners who partner with the enterprise and provide security for the next set of groundbreaking opportunities business. We take on the highest security challenges for McDonalds – driving security platforms, enabling McDonalds to do business securely, and helping continuously mature secure practices for McDonalds all while improving operational effectiveness. GCS provides access to compelling career paths for aspiring technologists. It’s bonus points when you get to see your family and friends use the tech you secure at their favorite McDonald’s restaurant.
Job Description
This opportunity is part of the Global Cyber Security (GCS) Team, where our mission is to embed cybersecurity culture into McDonald’s DNA to fortify the System against cyber threats through proactive defense, relentless innovation, and strategic collaboration. This Manager level role will be part of GCS and Global Technology, and is focused on Communications and Operations for the organization.
The Manager, Operations Excellence (Partner Enablement), GCS will report to the Director, Operations Excellence and will be responsible for managing collaboration between various partner departments (e.g., Finance, Legal, HR, GTIO) to facilitate strategies within GCS and execute them on behalf GCS teams / leaders . This role will serve as a strategic advisor to the GCS team and instrumental to the overall health and operations of the department.
Qualifications
Strong analytical skills to critically evaluate information gathered from multiple sources
Ability to manage stakeholder expectations and resolve conflict
Ability to validate data obtained via other techniques and expose new areas for elicitation
Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals
Highly collaborative along with independent critical thinking and creative problem-solving skills
Highly organized and detail-oriented, with the ability to keep many engagements active at once
Comfortable with ambiguity and ability to navigate uncertainty
Naturally elevates others and creates a culture of belonging through engaging high-performing team
EXPERIENCE
8+ years of technology capability experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, data management and business relationship management
5+ years experience in partnering with senior/executive level resources to produce product roadmaps
Hands on exposure to following areas/tools:
MS Office (Excel, PowerPoint especially)
Smartsheet
Data visualization (PowerBI, Tableau)
Process mapping/design (Visio, Miro, Roadmunk)
Have orchestrated a digital transformation to help improve an organization’s product vision and how to scale at an enterprise/global level
Familiar with best practices for chargeback models and shared services
Strong experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean and Six Sigma tools preferred)
Ability to generate compelling business cases and translate to action
Bachelor's degree Computer Science/Engineering/Technology
Additional Information
McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.