Business Technical Analyst
McDonald's Corporation
Full-time
On-site
Chicago Illinois United States
Company Description
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description
Partner with the Web Product Owner of the Digital Solutions Team within US Technology to evaluate, refine, measure, write, and maintain requirements for cross-functional teams on upcoming Web features and content updates. Support production stability by reviewing operations & customer feedback and investigating opportunities to improve existing features and processes. This Business Technical Analyst will play a crucial role in supporting the delivery of customer-centric, best-in-class digital experiences.
Responsibilities
Coordinate with external and internal partners on Web related tasks such as backlog refinement, grooming, prioritization, and maintenance.
Partner with US Product Owners, leadership, marketing, operations, merchandising, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports
Bridge the gap between the business customer and the technology solution providers
Thoroughly understand and document business processes within Confluence
Continually evolve and maintain web documentation as needed.
Analyze customer insights, data, and competitive analyses to identify problems and opportunities
Support user testing in advance of, and following, each app release
Effectively manage communications with collaborators and other cross-functional teams
Qualifications
Excellent interpersonal, written, and verbal communication skills
Self-starter with strong bias for action
Comfortable with managing multiple tasks and projects, and providing status updates as needed
Experience collaborating with a diverse set of McDonald's internal partners to drive results
Extensive experience with JIRA, Confluence, and MS Office
Critical thinking and analytical skills
Customer-centric with a passion for impeccable digital experiences
Bachelor's degree
3-5 years of experience translating customer needs into product features
Preferred experience with mobile/web apps and digital products
Additional Information
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description
Partner with the Web Product Owner of the Digital Solutions Team within US Technology to evaluate, refine, measure, write, and maintain requirements for cross-functional teams on upcoming Web features and content updates. Support production stability by reviewing operations & customer feedback and investigating opportunities to improve existing features and processes. This Business Technical Analyst will play a crucial role in supporting the delivery of customer-centric, best-in-class digital experiences.
Responsibilities
Coordinate with external and internal partners on Web related tasks such as backlog refinement, grooming, prioritization, and maintenance.
Partner with US Product Owners, leadership, marketing, operations, merchandising, legal, analytics, engineering, and design teams to refine requirements in the form of epics, stories, and incident reports
Bridge the gap between the business customer and the technology solution providers
Thoroughly understand and document business processes within Confluence
Continually evolve and maintain web documentation as needed.
Analyze customer insights, data, and competitive analyses to identify problems and opportunities
Support user testing in advance of, and following, each app release
Effectively manage communications with collaborators and other cross-functional teams
Qualifications
Excellent interpersonal, written, and verbal communication skills
Self-starter with strong bias for action
Comfortable with managing multiple tasks and projects, and providing status updates as needed
Experience collaborating with a diverse set of McDonald's internal partners to drive results
Extensive experience with JIRA, Confluence, and MS Office
Critical thinking and analytical skills
Customer-centric with a passion for impeccable digital experiences
Bachelor's degree
3-5 years of experience translating customer needs into product features
Preferred experience with mobile/web apps and digital products
Additional Information
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.